POLICIES

Please pay close attention to our policies and feel free to print off the pdf found on the bottom of this page.

When you sign each session's registration form, you are acknowledging that you understand and agree to our policies.  

We no longer allow cancellations during the summer months. Weeks go into creating and catering to our schedule and therefore, we book up! Please only enroll if you know your vacation/camp schedules. This is a huge reason why we wait till May to begin scheduling for summer lessons.
During the school year, you are allotted one lesson to be made up on the determined makeup day (see calendar), ONLY IF 24 HOUR NOTICE IS PROVIDED! Please pay attention to school conflicts, doctor’s appointments, etc. that may conflict with your scheduled swimming lesson.
With over 200 people on our wait list it is not fair to keep postponing the schedule. When you cancel late, you cause a chain reaction between the instructor, other students and it interferes with the schedule. We are a business. Please respect the schedule as such.
Snow days
We follow District 81's Snow Day protocol. Although, if our particular location is icy or compromises safety, we will cancel. Please pay attention to your cell phones for text messages on such days. I pay close attention to safety and err on the side of caution. I will cancel if it is not safe. 
In the event that we have to cancel, we will prorate the next month's lesson price 

Upon scheduling your lessons, the schedule is final. Each session will have tuition due at the beginning of each month. Payment is due on the FIRST day of YOUR first lesson of each month. Your tuition will hold your spot exclusively for your enrolled swimmer(s). You are confirmed and committed for the entire session. 

If you are apart of a semi-private lesson and you know you will be absent, you are still required to pay for the entire month. 

Please put payment in a prepared envelope and place it in the bank bag. Both are located on the table near the stairs into the pool. 

If you enroll your child in another sport, please be certain that the schedule will not conflict. In years past, we have seen many scheduling conflicts that make the schedule difficult.

If you enroll in swimming for the winter session you are acknowledging that your swim schedule is a priority and you will not allow conflicts to interfere. This is to ensure your commitment to your child’s progress and to maintain an organized schedule. 

We take illness and the spread of germs very serious. The rule of thumb for swimming lessons is if your child did not go to school or had to miss out on an activity, they are not well enough to swim. Another rule of thumb is if symptoms from the neck up and there is no fever (normal winter runny nose), you are safe to continue lessons. If symptoms are from the neck down (respiratory), cancel lessons. 

If your child has an active cough, a fever, diarrhea or is not acting like themself, please cancel.

We teach kids from all over Spokane and try to keep from spreading illnesses. If your child comes to swimming sick, the instructors are at risk for becoming ill. Please do your best to keep your colds at home!

We will try to make up the lesson if you follow the proper protocol.